Terms of service

TERMS OF SERVICE

Last updated: September 16, 2026

OVERVIEW

Welcome to DV Studios. “We”, “us” and “our” refer to DV Studios, based at Iroko 254, 3315 PT Dordrecht, The Netherlands.

These Terms apply to consumer purchases from our store and the use of our website. Our store is hosted by Shopify. Your purchase agreement is with DV Studios.

These Terms are provided before purchase. Mandatory consumer rights remain unaffected. Any specific arrangements agreed with you in writing, including an individual custom order proposal, form part of your agreement.

SECTION 1 — CUSTOMER INFORMATION AND ACCOUNTS

Provide accurate contact, payment and delivery information when ordering. Contact us promptly if you notice an error.

You must be legally able to enter into the purchase agreement or have permission from your parent or legal guardian where required.

Keep your account login details and verification codes secure. Notify us if you suspect unauthorised access.

SECTION 2 — OUR PRODUCTS

DV Studios offers one-of-one garments reconstructed by hand from existing clothing, including vintage or previously worn materials where stated.

Intentional distressing, raw edges, variations in stitching and existing signs of wear are described or shown on the relevant product page. These characteristics do not excuse faulty construction or remove your statutory rights.

Product descriptions and photographs form part of the information on which you may rely when purchasing. Screen settings can affect how colours appear, but this does not excuse a material difference from the advertised product.

Measurements are taken by hand and are approximate. Please compare the listed measurements with a garment you own. Original label sizes may differ from the fit of a reconstructed garment. This does not remove your right to return an eligible item or complain about inaccurate information.

SECTION 3 — ORDERS

Before submitting an order, review the product, measurements, delivery address and total price. Submitting an order using the payment button creates an obligation to pay.

Your purchase agreement is formed when we confirm acceptance of your order by email. An email expressly described as an acknowledgement of receipt only is not acceptance.

Each one-of-one item is subject to availability. If an item becomes unavailable before acceptance, we will notify you and promptly refund any payment. We will not substitute another item without your agreement.

An accepted order cannot be changed or cancelled by us arbitrarily. Your statutory cancellation and withdrawal rights remain unaffected.

SECTION 4 — CUSTOM ORDERS

For a custom piece, we agree the design, measurements, price, payment arrangements and production or delivery timeframe with you before purchase.

Please check the specifications you provide. If a garment is correctly made to measurements you supplied, an inaccurate measurement supplied by you is not itself a manufacturing fault. We remain responsible for our own measuring, construction and other errors.

Changes requested after agreement are subject to feasibility and your approval of any revised price or timeframe.

Where a garment is made to your individual specifications or clearly personalised for you, the statutory withdrawal period does not apply. We inform you of this before purchase. Being handmade, one of one or produced after ordering is not, by itself, sufficient for this exception.

For qualifying custom pieces, cancellation by agreement may be possible. Any cancellation arrangement and associated costs will be agreed with you or determined under applicable law. Your rights regarding faults or failure to deliver remain unaffected.

SECTION 5 — PRICES AND PAYMENT

Consumer prices are shown in euros and include applicable VAT. Delivery charges and any other applicable charges are disclosed before you place your order.

The agreed price is the price confirmed for your order. Later price changes do not affect an existing agreement.

Available payment methods and payment arrangements are shown before purchase. You must be authorised to use the selected payment method.

We do not impose an obligation through these Terms to pay more than 50% in advance where Dutch consumer law prohibits this. Any payment arrangement must comply with applicable law.

SECTION 6 — SHIPPING AND DELIVERY

We deliver to the destinations available at checkout. Delivery charges and the applicable delivery timeframe are provided before purchase. Custom production times are agreed separately.

Unless a different delivery period has been agreed, we deliver without undue delay and within 30 days of concluding the agreement.

If delivery is delayed, contact info@dvstudios.nl. Where required by law, you may give us an appropriate additional delivery period and cancel if delivery still does not take place. In circumstances where the law allows immediate cancellation, no additional period is required.

We remain responsible for loss or damage until you, or a person you nominate other than the carrier, physically receives the goods. The statutory exception applies if you independently appoint a carrier we did not offer.

Carrier delays do not remove your statutory rights.

SECTION 7 — RETURNS AND REFUNDS

Premade drop pieces, including discounted items, are subject to the statutory 14-day withdrawal period. It starts the day after receipt, or after receipt of the last item where one order is delivered in separate shipments.

Notify us within that period and return the goods within 14 days after notification. You may inspect and try on the garment as you would in a shop. You pay the direct return shipping costs for withdrawal. Any deduction for handling beyond necessary inspection must reflect the actual reduction in value.

We refund within 14 days of withdrawal, but may wait until receiving the goods or proof of return shipment, whichever comes first. Full-order withdrawals include the original standard delivery charge; premium delivery supplements and original delivery charges for partial returns are not refunded.

Our [RETURNS & REFUNDS POLICY LINK] contains the complete procedure, return address and optional withdrawal form. You can also contact info@dvstudios.nl or use our online return and cancellation function.

The custom-made exception in Section 4 applies only where its legal requirements are met.

SECTION 8 — FAULTY OR INCORRECT ITEMS

Products must meet the agreement and the reasonable expectations that apply under consumer law. This also applies to handmade, reconstructed and vintage garments.

If you receive the wrong item, discover shipping damage or experience a fault, contact info@dvstudios.nl with a description and, where possible, your order number and photographs.

Faulty stitching or a panel failing prematurely during normal use may constitute a defect. Normal wear and tear, accidental cuts, stains caused by the customer and damage caused by improper care are not manufacturing defects. These examples do not limit your statutory rights, and statutory rules on evidence apply.

We provide the remedy required by law, including free repair or replacement, or a price reduction or refund where applicable. Necessary shipping costs are covered by us. An identical replacement may not be available for a one-of-one piece.

We do not offer an additional commercial guarantee.

SECTION 9 — INTELLECTUAL PROPERTY

Rights in our original website content, photographs, branding and designs belong to DV Studios or their respective rights holders.

You may browse our website and save information relating to your purchase for personal use. Commercial reproduction or use of protected material requires permission, except where permitted by law.

Any original third-party brands appearing on reconstructed garments remain the property of their respective owners. Their appearance does not imply a collaboration or endorsement.

SECTION 10 — SHOPIFY AND THIRD-PARTY SERVICES

Shopify provides the platform on which our store operates. DV Studios is the seller and remains responsible for fulfilling its obligations to you.

Payment providers, carriers and other service providers may support our operations. Their involvement does not remove our responsibility under your purchase agreement or applicable law.

External websites linked from our store operate under their own terms and privacy practices. Nothing in this section excludes liability that cannot lawfully be excluded.

SECTION 11 — PRIVACY

Our [PRIVACY POLICY LINK] explains how personal information is collected and used, including processing by Shopify and service providers.

Accepting these Terms does not constitute consent to optional marketing or non-essential tracking. Where consent is required, it is requested separately.

SECTION 12 — REVIEWS AND CUSTOMER CONTENT

Reviews and other content you submit must be lawful, based on your experience and respect the rights of others.

If you submit a review for publication, you permit us to display it for that purpose. We will request separate permission before using private messages or customer photographs in advertising.

We may remove unlawful content, spam or content that infringes another person’s rights. We do not remove genuine reviews solely because they are negative.

SECTION 13 — ERRORS AND WEBSITE USE

We may correct website errors and update information for future purchases. This does not allow us to change an existing agreement without a lawful basis.

An obvious pricing or description error that you could reasonably recognise as a mistake may be corrected in accordance with applicable law. We will contact you where this affects your order.

Do not misuse the website, commit fraud, upload malicious software, access another person’s information without authority or interfere with security or normal operation.

We may restrict access where reasonably necessary to address misuse or security threats. This does not cancel your existing consumer rights.

SECTION 14 — LIABILITY

Our liability is governed by applicable law. Nothing in these Terms excludes or limits statutory consumer rights, liability for defective products or other liability that cannot lawfully be excluded.

You remain responsible for damage you cause through misuse or failure to follow appropriate care instructions. This does not exclude responsibility for an unrelated defect.

We cannot promise that the website will always be available without interruption. Technical interruptions do not remove our obligations under accepted orders.

SECTION 15 — COMPLAINTS AND APPLICABLE LAW

Send complaints to info@dvstudios.nl, including your order number where available and a description of the issue. We aim to respond within 14 days. If more time is needed, we will explain why and provide an expected response timeframe.

These Terms are governed by Dutch law. If you are a consumer in another country, this choice does not deprive you of mandatory protections that apply under the law of your habitual residence.

Disputes may be brought before the courts competent under applicable law. These Terms do not require you to give up any mandatory right to bring proceedings in your country of residence.

SECTION 16 — CHANGES AND VALIDITY

The version of these Terms supplied when you place your order applies to that order. Later changes do not retrospectively change an existing agreement without a valid legal basis or your agreement.

If a provision is invalid or unenforceable, the remaining provisions continue to apply where legally possible. Mandatory law takes precedence.

SECTION 17 — CONTACT INFORMATION

DV Studios
Iroko 254
3315 PT Dordrecht
The Netherlands

Email: info@dvstudios.nl
Telephone: 0620934056
KVK number: 42147908
VAT identification number: NL005533955B98